TalkTalk customers are being warned about scammers who managed to steal account numbers and names from TalkTalk computer systems. The stolen data was used by scammers to trick people into handing over bank details.
TalkTalk released the following statement, “We are aware of a small, but nonetheless significant, number of customers who have been directly targeted by these criminals and we have been supporting them directly,” They said they would not put an exact figure on the number of people affected, but said it was in the “small thousands”. The company currently has about four million customers.
The scammers appear to be using the stolen details to trick people into thinking calls are coming from legitimate TalkTalk staff. People are then tricked into handing over bank details, or into signing up and paying for security software and services that they do not need. Most of these phone calls were made late last year.
“Everyone needs to be on their guard for unsolicited emails and phone calls,” said Mr Cluley (Security expert). “If in doubt, go the extra mile to confirm that the person contacting you is legitimate.”
Customers who have been hit by the scammers can call a dedicated number, 0800 083 2710, to get help from the telecoms firm.
Here at AnyIT we have heard many stories of our customer’s being conned by schemes such as this. Our advice would be as follows:
CHOOSE A SECURE PASSWORD
This is obvious, but we can’t overstate the importance of having a secure password. Everything you do should have a unique password containing numbers, letters, and symbols. By doing this, you effectively prevent brute force attacks from succeeding. If somebody tries to decrypt your password when it is that secure, it will take so long that you will have a good chance of catching them in the act!
IF IN DOUBT, CALL US
As your IT support company, we should be the only people who can gain remote access. We will ALWAYS inform you before remotely connecting to your PC. If anyone calls you claiming to be us, unless you are 100% sure, call us to check it’s safe and legitimate.