We make your life easier. We achieve this using technology.
We’ll support your technology, allowing you to focus on your business
Business IT Support Service covering Ipswich
From fixed monthly prices to ad-hoc support
Are you searching for reliable and efficient IT support services in Ipswich? Look no further! Our Ipswich-based IT support company is here to meet all your business IT needs. We understand that your company relies on its IT infrastructure for critical operations such as holiday bookings, job appointments, and customer contact management. With our comprehensive IT solutions, we can ensure that your systems run smoothly and effectively.
As experts in supporting a wide range of businesses, we have a deep understanding of the diverse needs and requirements of organizations in Ipswich and throughout East Anglia. We pride ourselves on delivering timely and efficient support to keep your business running without any interruptions.
By choosing our services, you can trust in our expertise and professionalism. We provide dedicated business IT support, ensuring that your IT systems are always up and running. Our team of skilled professionals is equipped to handle complex server and network issues, offering you peace of mind and the freedom to focus on growing your business.
We offer competitive pricing with a fixed hourly rate for all business-related computer issues. For the first 30 minutes, our rate is £40 + VAT, and each additional 30 minutes incurs a charge of £25 + VAT. This pricing reflects the complexity of business computer support and our commitment to providing you with the highest level of service.
If your business operates without a server and has only a few computers, our Home IT Support services may be a better fit for your needs. We have solutions tailored to various business sizes and requirements, ensuring that you receive the most suitable support for your organization.
Don’t let IT issues hinder your productivity and growth. Get in touch with us today to discuss your IT support needs. Our team is ready to assist you in finding the right solutions for your business. Contact us now and experience the benefits of reliable, efficient, and professional IT support services.
Ad-Hoc IT Support
Are you looking for flexible IT support that aligns with your specific needs? Our on-demand IT support services offer the perfect solution. With us, you have the freedom to pay for support as and when you require it, allowing you to control your IT expenses effectively.
Our on-demand support is ideal for businesses that do not require immediate or rapid response in case of IT emergencies. If your operations can continue without major disruptions during technical issues, this cost-effective option can be a great fit.
By choosing our on-demand IT support, you can access our expertise whenever you need it without committing to long-term contracts or fixed monthly fees. Our experienced team is available to assist you with various IT challenges, from troubleshooting computer issues to providing guidance on software and hardware setups.
Whether you need occasional support or assistance with specific IT tasks, we are here to help. With our flexible payment structure, you only pay for the time you use, ensuring that you receive cost-efficient and customized IT support tailored to your requirements.
Please note that if your business requires immediate response times and rapid resolution of IT issues, our dedicated support plans may be better suited to your needs. These plans prioritize your business’s urgent IT requirements and provide a higher level of responsiveness and support.
Contact us today to discuss your IT support requirements and explore how our on-demand services can provide you with the flexibility and cost savings you’re looking for. We’re here to ensure that you receive the support you need, precisely when you need it.
Looking for IT support that offers additional benefits and a proactive approach? Our retainer contract provides a superior solution compared to ad-hoc support, offering numerous advantages to ensure the smooth operation of your business.
With a retainer contract, you gain access to a dedicated team of IT professionals who are committed to understanding your specific IT needs and providing ongoing support. Rather than waiting for issues to arise, our proactive approach allows us to identify and address potential problems before they cause disruptions, minimizing downtime and maximizing productivity.
One of the key benefits of a retainer contract is the prioritized response time you receive. As a valued retainer client, you can expect prompt assistance whenever you encounter IT issues, ensuring minimal impact on your business operations. This fast response time is especially critical when time-sensitive matters or urgent technical challenges arise.
Furthermore, our retainer clients benefit from consistent and predictable costs. Instead of paying on an ad-hoc basis, the retainer contract offers a fixed monthly fee, providing budgetary stability and enabling better financial planning for your IT support needs. This cost-effective arrangement allows you to avoid unexpected expenses associated with reactive troubleshooting.
By establishing a long-term partnership through a retainer contract, we develop a deep understanding of your business and IT infrastructure. This enables us to offer tailored solutions and recommendations that align with your unique requirements, ensuring optimized IT performance and scalability as your business grows.
Additionally, retainer clients often receive added perks such as regular proactive maintenance, system monitoring, and security updates. These proactive measures help to prevent potential issues, enhance system reliability, and safeguard your valuable data.
Take advantage of the numerous benefits a retainer contract offers. Contact us today to discuss how our retainer IT support can provide you with proactive assistance, prioritized response times, cost predictability, and a reliable long-term partnership. Experience the peace of mind that comes with having a dedicated IT support team focused on the success of your business.
Monthly IT Support
Looking for a comprehensive and hassle-free IT support solution tailored to your Ipswich-based company? Our all-inclusive monthly package is designed specifically for businesses in Ipswich, offering complete peace of mind and exceptional support. With this package, you can enjoy unlimited support, and all your IT-related costs are covered, except for ad/moves and change and project works such as office relocations and system upgrades.
By choosing our Ipswich-based all-inclusive monthly package, you unlock a range of benefits that streamline your IT operations. Our team of dedicated IT professionals is well-versed in the unique needs of businesses in Ipswich, ensuring prompt and efficient handling of all your support needs. Whether it’s troubleshooting hardware and software issues or resolving network and server problems, we are here to provide comprehensive support.
With our package, you no longer need to worry about unexpected IT expenses or fluctuating costs. The fixed monthly fee ensures that your IT support costs are predictable and manageable, allowing for better budgeting and financial planning. It eliminates the need to track individual support requests or pay for every hour spent resolving issues, providing you with a simplified and transparent pricing structure that suits the needs of Ipswich-based businesses.
Additionally, our all-inclusive monthly package includes proactive maintenance and system monitoring. We take a proactive approach to identify and address potential issues before they impact your Ipswich-based company, reducing downtime and optimizing system performance. This proactive monitoring ensures that your IT infrastructure remains secure and up to date, minimizing the risk of data breaches and system failures.
Furthermore, as an Ipswich-based subscriber to our full inclusive monthly package, you receive priority service. Your support requests will be handled with utmost urgency and efficiency, ensuring that your business operations in Ipswich run smoothly without any unnecessary delays.
When it comes to ad/moves and change or project works like office relocations and system upgrades specific to your Ipswich-based company, we provide transparent cost estimates upfront. This ensures that you have full visibility into any additional expenses and allows for proper planning and decision-making that aligns with your Ipswich operations.
Experience the convenience and reliability of our all-inclusive monthly package tailored to Ipswich-based companies. Contact us today to discuss your IT support needs in Ipswich and discover how our comprehensive solution can simplify your IT management while providing you with exceptional service and support. Let us take care of your IT needs in Ipswich, so you can focus on growing your business locally.
With many computers and many employees, come many IT problems and questions. We offer monthly business IT support packages that allow you to fix your support costs on a monthly basis. To contact us now please click here or keep reading for more information.
You don’t have to worry about costs running out of control, or receiving endless invoices for support calls. You and your staff can call us and know that your businesses IT support costs are already fixed and that your issues will be resolved quickly and professionally by our friendly team.
Monthly Maintenance Contracts
Monthly support contracts are the perfect way to fix your IT costs. Below are our current plans for 2015 to 2016.
Many IT companies will want to visit your site before they will give you an idea about costs. We don’t believe that’s right. You will see below what you might expect to pay if you had the following IT set up, but please Contact us for a tailored proposal.
- 8 Computers
- 10 Staff
- 1 Microsoft Server
- 1 Email Server
- Up to 3 domain names
- Free call outs
- All support labour costs included, plus remote support
- Anti Virus and Offsite Backup for ALL computers and servers
- 9–5 Support, 5 days a week
- Response times:-
- Call Back – within 2 hours,
- 1st line support contact – within 5 hours
- Onsite if needed – within 16 hours
Ad Hoc IT Support
Sometimes you just need support for a system upgrade, or single issue you’re having, so ongoing support wouldn’t work for you. We see a lot of smaller businesses that require just such a service.
For a fixed hourly rate we will attend your site, or work remotely, to solve your issue and get you up and running. Labour is charged at £40 + vat for the first 30 minutes, and £25 + vat for every 30 minutes thereafter, with no additional call out charge within 15 miles.
Supporting any IT issues you have, from printer installs to server migrations.
Of course, you wont get any monitoring or proactive maintenance with this type of package, and jobs are normally scheduled at yours and our earliest convenience.
Yearly Support Retainer
When a monthly support contract is too much, and Ad-hoc doesn’t quite cut it, we offer a yearly retainer. You receive the support levels our monthly customers are accustomed to, with our entry level proactive monitoring. We would normally require any customer spending more than £400 a year with us on support, to take up a retainer. It includes 3 hours of support, but this is normally used to cover telephone support over the year.