Business IT Support Service
From fixed monthly prices to ad-hoc support
A company relies on its IT for more than just simple letter writing or sending email; holiday bookings, job appointments, recording customer contact details plus many more mission critical business tools rely on an IT system.
As an Ipswich based IT support company, we are able to support the whole of East Anglia. With an understanding of how a huge variety of businesses operate, we are able to understand and support your needs in a timely and efficient manner.
We will provide you with business IT support and a trust in us that’s required from any support personnel you contract or employ.
We have a fixed hourly rate for all business-related computer issues of £40 + VAT for the first 30 minutes, and £25 + VAT for every 30 minutes thereafter. This price reflects the complex nature of business computer support and the extended knowledge involved in working with servers and networks.
However, if your business is without a server and only has a few computers, please see our Home IT Support pages as this may better suit your needs.
Ad-Hoc IT Support
Support as and when you require it. Just pay for the time you use! Only suitable if you do NOT have a need for a rapid response, if things do go wrong.
As ad-hoc support, but with the response time you would expect from a monthly support package.
Monthly IT Support
Full IT support with a fixed monthly price. Never spend more and feel content knowing that you’re covered.
With many computers and many employees, come many IT problems and questions. We offer monthly business IT support packages that allow you to fix your support costs on a monthly basis. To contact us now please click here or keep reading for more information.
You don’t have to worry about costs running out of control, or receiving endless invoices for support calls. You and your staff can call us and know that your businesses IT support costs are already fixed and that your issues will be resolved quickly and professionally by our friendly team.
Monthly Maintenance Contracts
Monthly support contracts are the perfect way to fix your IT costs. Below are our current plans for 2015 to 2016.
Many IT companies will want to visit your site before they will give you an idea about costs. We don’t believe that’s right. You will see below what you might expect to pay if you had the following IT set up, but please Contact us for a tailored proposal.
- 8 Computers
- 10 Staff
- 1 Microsoft Server
- 1 Email Server
- Up to 3 domain names
- Free call outs
- All support labour costs included, plus remote support
- Anti Virus and Offsite Backup for ALL computers and servers
- 9–5 Support, 5 days a week
- Response times:-
- Call Back – within 2 hours,
- 1st line support contact – within 5 hours
- Onsite if needed – within 16 hours
Ad Hoc IT Support
Sometimes you just need support for a system upgrade, or single issue you’re having, so ongoing support wouldn’t work for you. We see a lot of smaller businesses that require just such a service.
For a fixed hourly rate we will attend your site, or work remotely, to solve your issue and get you up and running. Labour is charged at £40 + vat for the first 30 minutes, and £25 + vat for every 30 minutes thereafter, with no additional call out charge within 15 miles.
Supporting any IT issues you have, from printer installs to server migrations.
Of course, you wont get any monitoring or proactive maintenance with this type of package, and jobs are normally scheduled at yours and our earliest convenience.
Yearly Support Retainer
When a monthly support contract is too much, and Ad-hoc doesn’t quite cut it, we offer a yearly retainer. You receive the support levels our monthly customers are accustomed to, with our entry level proactive monitoring. We would normally require any customer spending more than £400 a year with us on support, to take up a retainer. It includes 3 hours of support, but this is normally used to cover telephone support over the year.